Privacy Policy

This Privacy Policy sets out how we collect, use and protect information about you when you visit our website and generally when you use our products and services.

Please take a few moments to read this Privacy Policy as by using our Website and any products and services we offer you are agreeing to be bound by this Privacy Policy.

The information we collect
The only personal information we collect on our Website is the personal information that you chose to provide to us. This information may include:

  • Your name and postal address
  • Your email address
  • Your contact telephone number
    Although it is not compulsory for you to give your personal information to us, if you do not then we may not be able to provide you with the full range of services and products that our Website offers.

When you visit our Website, our Website may also automatically record your IP address and other information which is not personal information.

Our use of the information we collect
Where you have provided your personal information to us we may use this to:

  • Verify your identity
  • Administer your account generally
  • Process and keep you updated with any order or enquiry submitted by you

The right to access your patient record
You have the right to request a copy of the information we currently hold about you. There is no charge for providing a copy of your record.

To request a copy of your information, please contact us. Your record will be provided to you within 30 days of the request, subject to verification of your identity.

When you visit our Website we may store certain information on your computer in a file known as a cookie. A cookie file is a text-only file and is used so that we can remember who you are each time you visit our Website. This will enable us to provide you with, amongst other things:

  • A more enjoyable and customised service when you visit our Website; and
  • A better understanding of your preferences in respect of our Website.

Most Internet browsers, for example, Chrome, will allow you to block and erase cookies. However, certain parts of our Website may not operate correctly and may not work correctly if you set your Internet browser not to accept cookies.

For more information on cookies, you can refer to your Internet browser’s help menu.

We recognise that you will have concerns in respect of the security of your personal information and we have therefore implemented certain procedures in order to protect your personal information from unauthorised access and, accidental loss and/or destruction.

However, you should be aware that communications over the Internet are not secure unless they have been encrypted. Such is the nature of the Internet, communications may route through a number of countries before being delivered. We cannot, therefore, accept any responsibility for any unauthorised access or loss and/or destruction to your personal information that is beyond our control.

Disclosing your personal information
From time to time we may pass your personal information on to a third party in respect of:

  • Any third party who may be involved in delivering any of our products and services ordered by you. This may, for example, include a credit card company where we need to validate your credit card details and obtain payment.
  • In the event that we are sold to a third party or undergo any restructuring.
  • Other than as set out above we will not pass your personal information on to a third party unless required by law or regulation for example in respect of the prevention of fraud or a crime.

Linking to other Websites
Where you navigate from our Website to a third-party website or where you navigate to our Website from a third-party website we cannot be responsible for that third party’s privacy policies or practices. You should, therefore, review their privacy policy and satisfy yourself that you accept it.

If you wish to contact us at any time with any enquiries relating to your personal information you can do so by calling us on 09 441 2750 or contacting us on email at